Item will only be exchanged, returned, or refunded if the product is damaged during delivery making it unusable or an incorrect item is dispatched. Proof of purchase (image must be provided) through email at firstname.lastname@example.org or by messaging us on our Facebook, Instagram, or business WhatsApp. A refund can be subject to bank transfer charges.
For refunds, a reverse delivery will be arranged for order pickup within 4 working days and the amount will be returned after the product has successfully reached us. It should be in its original packaging (unless the packaging has been damaged) and items should not be opened or used and should be in their original condition. Only after they have been thoroughly checked will the refund be processed. If the product is damaged and not in the condition to be returned, then a refund will be processed accordingly without return. Refund will be conducted through bank transfer or easy paisa/ jazz cash only, complete relevant details need to be shared as soon as the refund request is generated.
EXCHANGE FOR INCORRECT ITEM DELIVERED
For exchange, delivery for correct items will be conducted within 3 working days after enlisting your complaint with us. The previous items need to be repacked in the original packing and conditions be handed over to the rider for return when the rider comes over to deliver the correct products.
DAMAGED/ MISSING ITEMS
For missing items in delivery, the replacement of the missing/damaged products will be delivered free of delivery charges within 3 working days after a complaint is enlisted.