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Shipping & Refund Policy

LAST UPDATED

6TH JANUARY 2021 11:23

1. SHIPPING
  • Delivery will be done within 3-4 working days.
  • Delivery is conducted Nationwide for cash on Delivery and direct delivery for prepaid orders.
  • Delivery charges are PKR 200/- for all major cities, PKR 150/- for Lahore whereas Delivery charges for remote cities delivery charges vary between PKR 300 to 350.
  • Courier service is Call courier for cash on delivery whereas for prepaid orders multiple services are used as per customers requirement and company discretion
  • Orders can be tracked after 12-24 hours on our tracking using the mobile number provided. They can also be tracked using the consignee number sent as an SMS by call courier directly on their tracking.
  • Po box/village address or addresses without proper house numbers or if they are incomplete can be refused for cash on delivery by the company. Pre-payment will be accepted for such orders and self-pickup will be arranged from the nearest delivery office.
2. REFUND/EXCHANGE/RETURN

Item will only be exchanged, returned, or refunded if the product is damaged during delivery making it unusable or an incorrect item is dispatched. Proof of purchase (image must be provided) through email at contact@mariamorganics.com or by messaging us on our Facebook, Instagram, or business WhatsApp. A refund can be subject to bank transfer charges.

REFUNDS

For refunds, a reverse delivery will be arranged for order pickup within 4 working days and the amount will be returned after the product has successfully reached us. It should be in its original packaging (unless the packaging has been damaged) and items should not be opened or used and should be in their original condition. Only after they have been thoroughly checked will the refund be processed. If the product is damaged and not in the condition to be returned, then a refund will be processed accordingly without return. Refund will be conducted through bank transfer or easy paisa/ jazz cash only, complete relevant details need to be shared as soon as the refund request is generated.

EXCHANGE FOR INCORRECT ITEM DELIVERED

For exchange, delivery for correct items will be conducted within 3 working days after enlisting your complaint with us. The previous items need to be repacked in the original packing and conditions be handed over to the rider for return when the rider comes over to deliver the correct products.

DAMAGED/ MISSING ITEMS

For missing items in delivery, the replacement of the missing/damaged products will be delivered free of delivery charges within 3 working days after a complaint is enlisted.

3. CANCELLATION

Order will not be canceled if the tracking shows that it has been booked or 12 hours after placing the order. We cannot guarantee order modifications, address changes, or cancellations once an order has been placed.We do not take responsibility for any stolen, delayed, or lost packages after shipment has been made. Please reach out directly to the courier for such issues.Orders on bank transfer will be canceled if payment has not been conducted within 24 hours of ordering an item.

4. RESELLING

Mariam organics branded products purchased from other retailers or other e-commerce sites may not be returned to Mariam’s Organic Secrets, and responsibility for purchase through those channels fall on the reselling party.

6. RETURNED MERCHANDISE

We protect the integrity of the products we sell. All returned (used or unused) products in damaged or unusable condition are not returned to inventory and are properly disposed of.

7. PAYMENT

Various payment options are available with cash on delivery or direct payment through TCS or bank Transfer

Orders on bank transfer will be canceled automatically if payment has not been conducted within 24 hours of ordering an item

In case of bank transfer, please share payment proof through email or any other Mariam’s Organics social media handles.

For compelete payment policy check our terms of service. 

12. AMENDMENTS

We may amend this Shipping and Refund Policy from time to time without prior notice.When we amend this Privacy Policy, we will update this page accordingly and by continuing to use our website you agree to these amendments. 

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